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 Tradition and technology in the tourism of Krk
Hoteli Krk is one of the main hotel chains in the town of Krk, an island with a vast historical heritage and where tourism has a hundred-year-old tradition, representing today the cornerstone of economic activities. Hoteli Krk, a company that dates back to 1925, has a diverse offer that fulfills the needs of the most demanding guests and truly offers a vacation to remember.
It comprises a group of four accommodation facilities in attractive town locations, each one somewhat different but all sharing a unique identity and style, amounting to almost 250 accommodation units.
InSky Solutions had the great opportunity of helping a landmark hotel chain that sought digitalization of their processes to have better tracking of their guests. Hoteli Krk is an excellent example of utilizing EU funds for digitalization in tourism, taking advantage of these to have Innovative ContactInSky implemented in their sales department, in a seamless course that had Hoteli Krk‘s team working closely with InSky to customize and set InCIS in the most auspicious way possible for the team.
And the results leave no margin for doubt. Hoteli Krk experienced great improvements in both customer support capabilities and satisfaction. Ahead of the current success, the future next step is set to be integration with their PMS, to achieve even greater optimization of processes.
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“ContactInSky allows insight into the work of agents and sales results, which certainly helps in making business decisions.“
“The overall performance of the software makes it the best choice for any organization that is looking to improve its CRM capabilities.“
Ana-Marija Lončar,
Sales and Marketing Department
Hoteli Krk
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ContactInSky and its enhancement of efficiency
“ContactInSky, a solution based on Microsoft technologies allows our sales and marketing department transparent insight into the work of agents and sales results, which certainly helps in making business decisions. Using ContactInSky, the guest is in focus, and our agents can work quickly and efficiently because they have all the necessary information about the guest in one place, statistics and personalized reports enable the sales and marketing department to make easier decisions related to sales, and thus further business.” ” - said Ana-Marija Lončar, from Hoteli Krk’s Sales and Marketing department
Unparalleled solutions
“The overall performance of the software and the excellent support provided by employees make it the best choice for any organization looking to improve its CRM capabilities. Although we have been using the application for a relatively short time, we see its benefits. We are sure that this is just the beginning of working with the InSky company and their solutions, which are truly unparalleled on the market and are a big step forward for the hotel industry, which is slowly but surely turning to the digitization of business processes” – said Ana-Marija Lončar, from Hoteli Krk’s Sales and Marketing department.
The process of implementation and cooperation with the user was at the highest level
“When we want to emphasize the value of a contact center in smaller hotels, Hoteli Krk is certainly in favor, where the implementation of the contact center has largely enabled all employees outside the sales department to be centralized in the InCIS digital solution. In this way, the call transfer process within the organization is completely unified. The process of implementation and cooperation with the user was at the highest level, which significantly facilitated the realization of the entire project.” – referred Ivan Stažić, Project Manager at InSky Solutions
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