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A successful investment in the hospitality industry
Rudan d.o.o, a prominent Croatian ESCO company, has long been recognized as one of the market leaders in consulting and implementing measures related to raising the level of energy efficiency of companies in almost all business sectors. In 2017, they decided to expand their success to another one, the tourism sector, an ambitious journey with the goal of becoming one of the biggest in the country.
Their in investment comprises of an assorted set of properties, such as JezerΔica thermal baths, which by itself represents 200 rooms and hotels spread along the Istrian and Dalmatian coast, from Novi Vinodolski to Vodice, for example, all the way to resorts in the mountains, such as UΔka. Their diverse portfolio comprises of facilities that are in operation along with some still waiting for activation, for a total of around β¬ 65 Million.
InSky Solutions prides itself on taking part in such a fruitful and ambitious project. We had the opportunity of implementing and making Innovative ContactInSky a major tool in Rudanβs tourism-related efforts, who took our crown jewel to the extent of cooperating in improving it and becoming a precedent in a pristine and elite implementation of this solution in a singular call center from where all hotels operate in terms of reservations. As a result, Rudan has experienced significant improvements in their overall business performance. They have witnessed increased revenue share, higher customer satisfaction, and improved market response time. It has empowered them to overcome challenges, automate processes, streamline operations, and enhance communication with their guests.
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βThe progress from introducing TourismInSky has resulted in a significant increase in the efficiency of sales agents, which directly affects guest satisfactionβ
InSky stands out for its individual approach, highly qualified staff and excellent support, which enables us to continuously grow and develop in line with our specific needs.β
Andrea CrniΔ,
Head of Reservations Department,
Rudan
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Immediate results with TourismInSky
Rudanβs tourism sitesβ overall performance has seen remarkable enhancements, with heightened customer satisfaction, and notable improvement in market response time. These improvements have enabled Rudan to surmount challenges, implement process automation, streamline operations, and elevate communication with their clientele.
βThe introduction of the TourismInSky solution in our sales department significantly optimized our business processes. The implementation allowed us a detailed analysis and deeper insight into our business, as well as monitoring of all activities in the contact center. At the same time, communication with our guests has been improved and simplified.β β shared Andrea CrniΔ
Future modules and solutions
Rudan is strategically positioned in their journey toward industry prominence. Their future initiatives encompass the implementation of a Loyalty Program, Marketing Automation, and integrations, demonstrating their unwavering commitment to innovation and excellence, as well as their collaborative spirit in paving the path for sustained success and industry leadership.
Revolutionizing contact centers
βThe contact center enabled the absolute remote operation of employees and as such greatly contributed to the organization and design of a completely new contact center. The implementation process and cooperation with the user was at the highest level, which greatly facilitated the realization of the entire project.β β shared Ivan StaΕΎiΔ, Project Manager at InSky Solutions
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