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 One of the biggest camps in the region
Turisthotel d.o.o, a company whose influence in the tourism industry spans beyond five decades, is one of the wayposts of the city of Zadar and the region for its constant development and successful business operations that contributed to making it a recognizable and desirable tourist destination.
One of its most prized ventures is also one of the biggest campsites in the region, the Zaton Holiday Resort, which counts with apartments, camping, mobile homes, glamping and more, making it the ideal place for a memorable family holiday. Their continuous investment and consistent improvements of services have made this 8.000-bed-units enterprise a leader in its segment.
Itโs in this steady quest for enhancement that they decided to bring in InSky Solutions as their strategic partner. We had the chance of implementing and making Innovative ContactInSky a primary tool in catering to the demands of guests which were already used to a virtuous level of service.
As a result, Zaton Holiday Resort has experienced expressive enrichement in their overall business performance. They have witnessed an increased in the share of direct sales, along with higher customer satisfaction, and better market response time to the inquiries that they received. It has allowed them to better serve their guests, as well as better dealing with the high volumes of business that they usual receive.
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โThe implementation of
TourismInSky is one of the reasons why the reservation center at Zaton Holiday
Resort does its job professionally"
Anja Rudan,
Reservations Manager,
Zaton Holiday Resort
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Immediate results with TourismInSky
โThe implementation of TourismInSky is one of the reasons why the reservation center at Zaton Holiday Resort does its job professionally. Agents have complete insight into communication with guests, their reservations and interests, which makes the sales process much easier and improves communication, and thus guest satisfaction itself. This solution optimizes the organization and puts the guest, his needs and activities at the center of the business.
TourismInSky enabled the automation of our sales activities, resulting in increased revenue. With advanced analytics and reports, we have become more efficient in making business decisions and improved our overall business.
We believe that the effectiveness and efficiency of agents has increased, considering that they communicate with guests, and ultimately sell our product in a unified and professional manner".โ - shared Anja Rudan
Future endeavors on the horizon
Given the success of the contact center solution as part of Zatonโs operation, the sights are now set on the potential that integrations with other systems can bring to the table. With the results that this powerful collaboration is showing, and the mutual continuous aim of growth and reaching high quality standards in the industry, the future is bright!
Two industry leaders, coming together
โThe strategic collaboration between Turisthotel and InSky has resulted in the development of a unique database and enhanced synergy across various departments by bolstering sales and marketing efforts. By integrating their systems with the support of InSky, operational processes have been significantly streamlined and expedited. The implementation process and collaboration with Turisthotel were exemplary, greatly facilitating the successful execution of the entire project" โ referred Ivan Staลพiฤ, Project Manager at InSky Solutions
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